Privacy Policy

1. Introduction

Welcome to MiteDigital ("we", "us", or "our"). This Privacy Policy explains how information may be handled when you access or use our website, contact us, submit an enquiry, or otherwise interact with our online services.

By using our website, you acknowledge that you have had the opportunity to read this policy. Where applicable law requires consent for a particular processing activity, we will seek that consent separately.

This policy should be read together with any additional privacy notices presented when you use a particular form, service, or feature.

2. Information We May Collect

Depending on how you interact with MiteDigital, we may collect the following categories of information:

A. Information You Provide

Name and business name.
Email address and telephone number.
Information submitted through contact forms or enquiries.
Details about your business, website, or requested services.
Information you include in messages, feedback, or correspondence.

B. Technical and Usage Information

When you visit our website, certain information may be collected automatically by our hosting provider or website technologies, where enabled. This may include:

IP address and general device or browser information.
Pages visited, referring pages, and approximate visit times.
Operating system, browser type, and technical diagnostic information.
Website performance, security, and error logs.

C. Cookies and Similar Technologies

Our website or third-party services may use cookies or similar technologies to support functionality, understand website usage, improve performance, or measure marketing activities. The technologies used depend on how the website is configured.

3. How We Use Information

Information may be used for legitimate business purposes, subject to applicable law and any required consent, including to:

Respond to enquiries and communicate with you.
Understand your requirements and discuss requested services.
Operate, maintain, and improve our website.
Monitor website performance and troubleshoot technical issues.
Protect against spam, fraud, unauthorized access, and misuse.
Maintain business records and meet legal obligations.
Measure marketing performance where relevant tools are enabled.
Send relevant business communications where permitted by law and your preferences.

We do not intend to use personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted by applicable law.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis, we will process personal information on an appropriate basis. Depending on the circumstances, this may include:

Your consent.
Taking steps at your request before entering into a contract.
Performing a contract or providing a requested service.
Complying with legal obligations.
Legitimate interests, where permitted and balanced against applicable rights.

The applicable basis depends on the nature of the information and the processing activity.

5. Cookies and Analytics

Cookies are small files stored on your device. Depending on the technologies enabled on our website, cookies may support essential website functions, remember preferences, measure usage, or help evaluate marketing campaigns.

If analytics or advertising tools are used, they may collect information about how visitors interact with the website. The handling of that information is also subject to the relevant provider's terms and privacy policy.

You may be able to control cookies through your browser settings or any cookie-preference tool provided on our website. Disabling certain cookies may affect website functionality. Where consent is legally required, non-essential cookies should only be activated in accordance with the applicable consent requirements.

6. When We Share Information

We do not intend to sell personal information collected through our website. We may share information in limited circumstances, such as:

Service providers: Hosting providers, website maintenance providers, analytics services, email providers, and other vendors supporting website operations.
Professional advisers: Legal, accounting, or other advisers where reasonably necessary.
Legal requirements: Where disclosure is required by law, a valid legal process, or a competent authority.
Security and rights: Where reasonably necessary to investigate fraud, protect the website, or safeguard legal rights.
Business changes: In connection with a proposed or completed business transfer, subject to applicable law and appropriate safeguards.

Where third parties process information on our behalf, we seek appropriate protections consistent with the nature of the service and applicable law.

7. Third-Party Services and Links

Our website may link to external websites or use third-party services. These services may have their own privacy policies, cookies, and data handling practices.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing information directly to them.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining appropriate business records, resolving disputes, protecting our services, and meeting legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, applicable legal requirements, and whether a legitimate need remains to retain it. Information that is no longer required should be securely deleted or appropriately anonymized, where feasible and permitted by law.

9. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending passwords, payment card details, or other highly sensitive information through ordinary website enquiry forms.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which can include:

Requesting access to personal information held about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of information where applicable.
Withdrawing consent where processing is based on consent.
Objecting to or requesting restrictions on certain processing activities.
Requesting information about relevant data processing or sharing.
Making a complaint to an appropriate data protection authority, where applicable.

These rights may be subject to legal conditions and exceptions. To submit a privacy request, please use our contact page. We may need to verify your identity before processing a request.

11. Children's Privacy

Our website and services are intended for business and general audiences, not specifically for children. We do not knowingly collect children's personal information in circumstances where such collection is prohibited. If you believe a child has provided personal information to us inappropriately, please contact us so we can assess and address the request as required by applicable law.

12. International Data Transfers

Some website or service providers may process information in countries other than your own. Where personal information is transferred internationally, we will take steps required by applicable law to ensure appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, or legal requirements. When changes are made, we will update the date shown at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.